Play Smart. Stay in Control.
Enjoy vi999 Responsibly.
At vi999, we believe gambling should always be an enjoyable form of entertainment — never a source of stress or financial hardship. Our responsible gaming programme equips every Bangladesh player with the tools, information, and support needed to keep their experience safe and positive.
Gambling Is Entertainment —
We Keep It That Way
vi999 is committed to providing a safe, transparent, and responsible gaming environment for all players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar. We understand that for a small number of players, gambling can shift from a fun activity into a compulsive behaviour with serious personal consequences.
That is why responsible gaming is not an afterthought at vi999 — it is embedded into the core of how we operate. Our team actively monitors for signs of problem gambling, our platform provides a full suite of player-activated protection tools, and our 24/7 support team is trained to assist any player who reaches out for help.
Whether you want to set a monthly deposit cap of ৳5,000, take a two-week cooling-off break, or permanently exclude yourself from the vi999 platform, we make it straightforward and immediate. Your wellbeing always comes first.
Take Control of Your Gaming Experience
vi999 provides six powerful, player-activated tools that put you in charge of how, when, and how much you play. All tools take effect immediately upon request.
Deposit Limits
Set a daily, weekly, or monthly deposit cap to ensure you never fund your vi999 account beyond what you can comfortably afford. Once set, a deposit limit takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period before it becomes active, giving you time to reconsider.
Loss Limits
Define the maximum net loss you are willing to sustain in a given time period — daily, weekly, or monthly. When your loss limit is reached, vi999 automatically prevents further betting activity for the remainder of that period. This tool is particularly effective for players who find it difficult to stop during a losing session.
Session Time Limits
Set a maximum session duration to ensure you take regular breaks from gambling. Once your session limit is reached, vi999 will end your session automatically and log you out. You can set session limits as short as 30 minutes or as long as 8 hours. Session limits are a proven tool for maintaining healthy gambling habits.
Reality Checks
Enable periodic in-session pop-up notifications that remind you how long you have been playing and your net win or loss position for that session. Reality checks are displayed every 15, 30, 45, or 60 minutes — your choice. They are designed to interrupt the flow of play and prompt you to make a conscious decision about whether to continue.
Time-Out Period
Take a short break from vi999 by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, place bets, or make deposits. Time-outs take effect immediately and cannot be lifted early. During a time-out, vi999 will not send you any promotional communications.
Self-Exclusion
Self-exclusion is the strongest protective measure available on vi999. You can request self-exclusion for a minimum period of 6 months or on a permanent basis. Once self-exclusion is active, your account is closed immediately, you are removed from all marketing lists, and vi999 will not accept any attempt to re-register under a new account. Any remaining balance is returned to your verified payment method.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you, we encourage you to reach out to vi999 support or use our self-exclusion tool immediately.
Chasing Losses
Betting more to try to recover money you have already lost, rather than accepting the loss and stopping for the day.
Losing Track of Time
Spending much longer gambling than you originally intended, missing meals, sleep, or social commitments as a result.
Gambling Beyond Your Means
Betting money that was set aside for essential expenses such as rent, groceries, utility bills, or family obligations.
Emotional Dependency
Feeling anxious, irritable, or depressed when not gambling, or using gambling as a way to escape stress or negative emotions.
Hiding Your Gambling
Lying to family members, friends, or colleagues about how much time or money you are spending on gambling activities.
Inability to Stop
Making repeated unsuccessful attempts to cut down or stop gambling, feeling a compulsion to return despite wanting to quit.
Borrowing to Gamble
Taking out loans, selling personal belongings, or borrowing from family and friends specifically to fund gambling activity.
Neglecting Relationships
Prioritising gambling over time with family, friends, or professional obligations, leading to strained or broken relationships.
Escalating Stakes
Needing to bet increasingly large amounts to feel the same level of excitement — a sign that gambling tolerance is developing.
How to Request Self-Exclusion on vi999
Requesting self-exclusion is straightforward and takes effect immediately. Follow these steps to protect yourself right now. vi999 processes all self-exclusion requests within minutes of receipt, around the clock.
Contact vi999 Support
Send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Account Username]". Alternatively, use the live chat feature within your logged-in vi999 account and inform the agent that you wish to self-exclude.
Confirm Your Identity
Our support team will verify your identity using the details registered on your vi999 account. This step ensures that your self-exclusion request cannot be submitted by a third party without your knowledge.
Choose Your Exclusion Period
Select the duration of your self-exclusion: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. If you are unsure, our support team will advise on the option most appropriate to your situation.
Immediate Account Suspension
Your vi999 account will be suspended immediately upon confirmation. You will be logged out of all active sessions, removed from all marketing communications, and your remaining account balance will be returned to your verified bKash, Nagad, or Rocket account.
Confirmation Email Sent
vi999 will send a confirmation email to the address registered on your account documenting your self-exclusion, the period selected, and the steps to follow if you need additional help during your exclusion period.
Strict 21+ Age Policy
vi999 operates a zero-tolerance policy on underage gambling. All new account registrations require age verification, and our team actively monitors for any indication that an account may be operated by a person under the age of 21.
Minimum Playing Age
All players must be 21 years of age or older to register an account and place bets on vi999. This requirement applies to all players across Bangladesh, regardless of the game type or payment method used.
Mandatory Identity Verification
All players must complete Know Your Customer (KYC) verification before making their first withdrawal. Accepted documents include the Bangladesh National Identity Card (NID), passport, and birth certificate for age confirmation.
Underage Account Reporting
If you are a parent or guardian and suspect that a person under 21 in your care has registered a vi999 account, contact [email protected] immediately. We will investigate and suspend the account within 24 hours.
Ask Yourself These Questions
Honest self-reflection is the first step toward maintaining a healthy relationship with gambling. Review each of the statements below. If you answer "yes" to two or more, consider using one of vi999's responsible gaming tools or contacting our support team for guidance.
Gambling Self-Assessment Checklist
Do you spend more money gambling than you originally planned when you started your session?
Have you ever tried to cut back on gambling but found it difficult or impossible to do so?
Do you gamble to escape from problems, relieve feelings of anxiety, or cope with loneliness?
Have you borrowed money or sold items to fund your gambling activity in the past 12 months?
Has your gambling caused tension, arguments, or concern among your family members or close friends?
Do you feel restless, irritable, or low in mood on days when you have not been able to gamble?
Have you neglected work, studies, or family responsibilities because of time spent gambling?
Contact Our Responsible Gaming Team
If you are concerned about your own gambling or that of someone close to you, vi999's dedicated responsible gaming team is available 24 hours a day, 7 days a week. All conversations are confidential and handled with care and professionalism.
How to Reach Us
Tips for Keeping Gambling Fun
Following these simple guidelines helps ensure that your time on vi999 remains an enjoyable leisure activity rather than a source of financial or emotional strain.
Set a Budget Before You Play
Decide in advance the maximum amount you are comfortable spending — and treat it like the cost of any other form of entertainment. Whether it is ৳500 or ৳2,000, stick to that figure and do not exceed it regardless of the outcome of your session.
Never Chase Winnings or Losses
Accept that both wins and losses are a normal part of gambling. Chasing a winning streak or trying to recover losses by increasing your stakes is one of the most common pathways to problem gambling. Always play within your pre-set limits.
Take Regular Breaks
Step away from your screen regularly — at least once every hour. Use vi999's session time limit and reality check tools to prompt these breaks automatically. Prolonged, uninterrupted play increases the risk of impulsive decision-making.
Never Gamble When Tired or Stressed
Fatigue, emotional stress, and substance use all impair your judgement and increase the likelihood of making bets you would not make in a calm, rested state. If you are having a difficult day, choose a different activity and return to vi999 when you are in a better headspace.
Track Your Activity
Keep a personal record of how much time and money you spend gambling each week. Reviewing this data regularly gives you an objective picture of your habits and makes it much easier to spot any patterns that may be becoming problematic before they escalate.
Balance Gambling with Other Activities
Gambling should be one of many leisure activities in your life — not the primary one. Make time for family, friends, exercise, and hobbies. Players who maintain a rich, balanced social life are significantly less likely to develop problematic gambling behaviours.
Play Responsibly — Enjoy vi999 at Its Best
Now that you are familiar with our responsible gaming tools and policies, explore vi999's full range of games and features — always within your personal limits and always for fun.