vi999 Privacy Policy

This Privacy Policy ("Policy") is issued by vi999 ("vi999", "we", "us", "our") and applies to all players, visitors, and users ("you", "your") who access or use the vi999 online betting and casino platform available at vi999.io ("the Platform"). This Policy describes how vi999 collects, receives, uses, stores, shares, transfers, and otherwise processes personal data in connection with your use of the Platform.

By registering an account on vi999, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register an account or use the vi999 Platform.

This Policy should be read together with our Terms and Conditions, which are available at vi999.io/terms-conditions, and our Responsible Gaming Policy, available at vi999.io/responsible-gaming. Together, these documents form the complete framework governing your relationship with vi999.

vi999 collects the following categories of personal data in connection with the operation of the Platform and the provision of our services:

2.1 Identity Data

Full legal name, date of birth, gender, nationality, and a copy of your government-issued identity document (National Identity Card, passport, or birth certificate) where required for account verification (KYC).

2.2 Contact Data

Email address, mobile phone number, and residential address including city, district, and postal code. For players based in Bangladesh, this typically includes your Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar address as provided during registration.

2.3 Financial Data

Payment method details including bKash account number, Nagad account number, Rocket account number, Upay details, or bank account information. vi999 does not store full card numbers or mobile banking PINs. Financial data is used solely for the processing of deposits and withdrawals.

2.4 Account and Transaction Data

Your vi999 username, account balance history, deposit and withdrawal records, bonus claims, betting history (including sports bets, live casino activity, and slot game sessions), and any communications between you and the vi999 support team.

2.5 Technical Data

IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited on the Platform, referring URLs, and geolocation data (country and city level) derived from your IP address.

2.6 Behavioural Data

Clickstream data, in-session navigation patterns, game preferences, bet sizing patterns, frequency of play, and session timing information. This data is used for responsible gaming monitoring and platform improvement purposes.

vi999 collects personal data through the following channels:

3.1 Direct Collection

Data you provide directly to vi999 when you register an account, complete identity verification, make a deposit or withdrawal request, contact the support team, respond to a survey, or participate in a promotion. This is the primary source of your personal data on the vi999 Platform.

3.2 Automated Collection

Data collected automatically as you interact with the Platform, including through cookies, web beacons, pixel tags, session tracking technologies, and server log files. Automated collection begins from the moment you first visit the vi999 Platform, including before account registration.

3.3 Third-Party Sources

Data received from third-party service providers who support the operation of vi999, including identity verification agencies, payment processors (such as bKash, Nagad, and Rocket), fraud detection services, and game providers (such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe). Data received from third parties is used only for the specific purpose stated at the time of collection and is subject to appropriate data protection agreements.

vi999 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your vi999 player account, including processing your registration, verifying your identity, and managing account security.
• Service Delivery: To provide the betting, casino gaming, and other services offered on the vi999 Platform, including processing your deposits, settling your bets and casino winnings, and processing your withdrawal requests.
• Identity Verification (KYC): To verify that you meet the eligibility requirements set out in our Terms and Conditions, including confirming that you are 21 years of age or older and that the payment methods you use are registered in your own name.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance in connection with your use of the Platform.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised account access, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling, to apply responsible gaming tools such as deposit limits and session reminders where appropriate, and to respond to self-exclusion requests in accordance with our Responsible Gaming Policy.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements, and to respond to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data to understand how players interact with the Platform and to make improvements to the user experience, game selection, and payment processing.
• Marketing (with consent): To send you promotional communications about vi999 bonuses, offers, and new features where you have opted in to receive such communications. See Section 11 for full details of your marketing preferences and opt-out rights.

vi999 processes your personal data on the following legal bases:

• Contractual Necessity: Processing that is required to perform our contract with you — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing required to comply with our legal and regulatory obligations, including identity verification, anti-money-laundering checks, and record retention requirements.
• Legitimate Interests: Processing carried out in pursuit of vi999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

vi999 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

6.1 Service Providers

vi999 engages third-party service providers who process personal data on our behalf and under our instruction. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners), identity verification and KYC service providers, fraud detection and risk management platforms, cloud hosting and infrastructure providers, customer support platform providers, and email and SMS communication service providers. All service providers are required to handle your data in accordance with applicable data protection standards and are bound by contractual data processing agreements.

6.2 Game Providers

Where you play games supplied by third-party game providers on the vi999 Platform — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — certain technical data (such as session tokens and player identifiers) is shared with those providers to enable game delivery. Game providers do not receive your full personal profile and are not permitted to use the data shared with them for any purpose other than game delivery.

6.3 Legal and Regulatory Disclosure

vi999 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or lawful regulatory request. vi999 will take reasonable steps to notify you of any such disclosure where permitted to do so by law.

6.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of vi999's business, your personal data may be transferred to the acquiring entity as part of that transaction. vi999 will take reasonable steps to ensure that your privacy rights are protected in any such transfer and will notify you of any material change in the data controller's identity.

vi999 uses cookies and similar tracking technologies to operate the Platform effectively and to provide you with a personalised, secure experience. The following categories of cookies are used on the vi999 Platform:

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function correctly. They enable core functionality such as maintaining your login session, processing transactions securely, and operating the security features of the Platform. These cookies cannot be disabled without impacting the functionality of the Platform.

7.2 Performance and Analytics Cookies

These cookies collect anonymised information about how visitors use the vi999 Platform, including which pages are visited most frequently, how long sessions last, and which features are used most often. This information is used in aggregate form to improve the Platform's performance and user experience.

7.3 Functionality Cookies

These cookies remember your preferences and settings — such as your preferred language display, device type, and last-visited game category — to provide a more personalised experience across sessions.

7.4 Fraud Prevention and Security Cookies

These cookies support vi999's fraud detection and account security systems by identifying unusual patterns of behaviour that may indicate unauthorised account access or automated bot activity.

vi999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the vi999 servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using the Platform.
• AES-256 Encryption at Rest: Personal data stored in vi999's databases is encrypted at rest using AES-256 encryption. This means that even in the event of an unauthorised database access, individual data records cannot be read without the encryption key.
• Password Hashing: Account passwords are stored exclusively as bcrypt hashes with a unique salt value per account. Plain-text passwords are never stored and are inaccessible even to vi999 employees.
• Access Controls: Access to personal data within vi999 is restricted to employees and contractors who require it to perform their specific job functions. Access is granted on a least-privilege basis and is subject to regular review.
• Two-Factor Authentication (2FA): vi999 supports optional two-factor authentication for player accounts to provide an additional layer of security beyond the username and password.
• Intrusion Detection and Monitoring: vi999's infrastructure is monitored continuously for signs of intrusion, unusual access patterns, and potential security incidents. Automated alerts are generated for anomalous activity.
• Regular Security Audits: vi999 conducts periodic internal security audits and engages third-party security specialists to perform independent assessments of our data security practices.

vi999 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by our legal and regulatory obligations. The following retention periods apply to the main categories of personal data held by vi999:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and platform improvement purposes.

As a player on the vi999 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Privacy Rights Request — [Your Account Username]".

• Right of Access: You have the right to request a copy of all personal data held by vi999 in relation to your account. vi999 will provide this information within 30 days of receiving a verified request.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by vi999. Minor corrections (such as updating your contact details) can be made directly within your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is otherwise unlawful. This right is subject to vi999's legal obligation to retain certain data categories for the periods specified in Section 9.
• Right to Restriction of Processing: You have the right to request that vi999 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, pending verification by vi999.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where vi999 relies on legitimate interests as the legal basis, and where your interests, rights, or freedoms override those legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

vi999 may send you promotional communications about bonuses, new games, seasonal promotions (such as Pohela Boishakh offers, Eid specials, or BPL cricket season promotions), and platform news — but only where you have expressly opted in to receive such communications at the time of registration or through your account settings.

vi999 uses the following channels for marketing communications where you have opted in:

• Email to the address registered on your account.
• SMS to the mobile phone number registered on your account.
• In-platform notifications displayed within your logged-in session.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any vi999 marketing email.
• Replying STOP to any vi999 marketing SMS.
• Updating your communication preferences within your vi999 account settings.
• Contacting vi999 support at [email protected] with the subject line "Marketing Opt-Out — [Your Account Username]".

The vi999 Platform is strictly intended for adults aged 21 years and above. vi999 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the vi999 account registration process, and all accounts are subject to identity verification to confirm that the account holder meets the minimum age requirement.

If you are a parent or guardian and believe that a person under your care has registered an account on vi999, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act within 24 hours of receiving your report.

The vi999 Platform may contain references to third-party service providers, payment partners, and game studios. vi999 is not responsible for the privacy practices of any third-party websites, platforms, or services that operate independently of vi999. This Privacy Policy applies solely to personal data collected and processed by vi999 through the vi999 Platform.

When you interact with a third-party payment provider such as bKash, Nagad, or Rocket to complete a deposit or withdrawal, that interaction is subject to the respective third party's own privacy policy and terms of service. vi999 recommends that you review the privacy practices of any third-party service you use in connection with your vi999 account.

Similarly, games delivered on the vi999 Platform by third-party studios such as Evolution Gaming, Pragmatic Play, NetEnt, Ezugi, Microgaming, and Spribe are operated under those studios' own technical infrastructure. vi999 ensures that appropriate data processing agreements are in place with all game providers and that the data shared with them is limited to what is strictly necessary for game delivery.

vi999 reserves the right to amend, update, or replace this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes in our data processing practices, new services or features added to the Platform, or in response to feedback from players and regulators.

When material changes are made to this Privacy Policy, vi999 will:

• Update the "Last Updated" date displayed at the top of this Policy.
• Post a prominent notice on the vi999 Platform homepage informing players that the Privacy Policy has been updated.
• Send an email notification to all registered players at the email address associated with their account, summarising the key changes made.

Your continued use of the vi999 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to any changes made to this Policy, you must discontinue use of the Platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vi999 handles your personal data, please contact our dedicated Data Protection team. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

• Email: [email protected]
• Subject Line for Privacy Requests: "Privacy Rights Request — [Your Account Username]"
• Response Time: Within 30 calendar days for all privacy rights requests; within 24 hours for urgent security concerns.
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

vi999 takes every privacy enquiry seriously. Whether you are exercising a formal data subject right, raising a concern about how your data has been handled, or simply seeking clarification about a specific aspect of this Policy, our team is here to help. We aim to resolve all privacy matters fairly, transparently, and without undue delay.

This Privacy Policy was last reviewed and updated on 1 January 2026. Thank you for taking the time to read it. At vi999, your trust is the foundation of everything we do, and protecting your personal data is a responsibility we take seriously every single day.